Refund policy
We know choosing furniture online can feel like a big decision, especially when it’s for your little one’s room. We do our best to provide plenty of photos, dimensions, product details and helpful information so you know exactly what to expect.
If you do change your mind, Wee Wyld offers a 21-day return policy.
To be eligible for a return, your item needs to be:
- Unused and unassembled
- In the same condition it arrived in
- Returned in its original packaging
Please note that original delivery costs and payment processing fees are non-refundable.
Change-of-mind returns are also subject to a 15% restocking fee, which helps cover the handling, inspection, repacking and restocking of your order.
If everything above is met, simply get in touch with us within 21 days of delivery and we’ll help you arrange the return.
Return freight is the customer’s responsibility, so please contact us before sending anything back and we’ll provide the correct return details.
Something not quite right?
We want every Wee Wyld piece to arrive ready for plenty of adventures.
If your item arrives damaged, faulty or has a major problem, please contact us as soon as possible with a few clear photos and a short description of what’s happened.
We’ll work with you to find the right solution, which may include a repair, replacement or refund, in line with your rights under the New Zealand Consumer Guarantees Act.
Any approved refund will be returned to the original payment method used for your order.
For damaged, faulty or warranty-related items, please contact support@weewyld.com